FAQ
We've compiled a list of our most Frequently Asked Questions. If your question isn't included here, please email us at shop@letanshop.com.au
To make a purchase simply follow the steps listed below:
1. Create a login account
Signing up for a login account with shop.letan.com.au allows you to keep track of your order, as well as the ability to view your purchase history.
A login account also allows LeTan to quickly search and reply to any queries you may have about your existing or past orders.
2. Shop
Select the item/s and quantity you wish to purchase, then select Add to Cart.
3. Proceed to Checkout
Once you have finished shopping select Proceed to Checkout. Input your delivery address and instructions and confirm your order details. Select Pay Now to input your credit card type and details. Select Process Payment to complete your order.
4. Confirmation of Order
Once your order is placed, we will send you a Confirmation of Order email with your order and delivery details attached. Please check the email carefully and contact us if you discover any problems with your order. Email: shop@letanshop.com.au or phone 1300 650 981 (Monday – Friday 0900 – 1700 AEST).
We currently only deliver within Australia.
Please note that a signature is required upon delivery and that we therefore cannot deliver to a P.O. Box nor Locked Bag address.
The standard delivery charge for Australian orders is $8.25 Inc. GST.
Orders will be delivered within 7 business days.
Once your order is received, it will be sent out the following business day. Orders are sent via our carrier XL Express who aims to deliver your parcel within 1-5 working days.
Please consider that neither Le Tan nor XL Express post out orders on weekends.
You order consignment number will be available in your Le Tan Login Account within 1-2 business days.
Please note that we cannot guarantee delivery time-frames and that the time-frames provided above are given as a guide only.
If an item is damaged or faulty or if you are sent the wrong product you may return it to us for an exchange or a full refund of the purchase price together with the cost of postage. The item must be returned in its original condition and original packaging.
Please download, print and fill out this form to include with your return
If you have any queries regarding your exchange or refund please us the contact us form or by phone 1300 650 981 (Monday – Friday 0900 – 1700 AEST).
If an item is damaged or faulty or if you are sent the wrong product you may return it to us for an exchange or a full refund of the purchase price together with the cost of postage. The item must be returned in its original condition and original packaging.
Please download, print and fill out this form to include with your return
If you have any queries regarding your exchange or refund please us the contact us form or by phone 1300 650 981 (Monday – Friday 0900 – 1700 AEST).
We want you to be completely happy with all purchases made.
If for any reason you are not satisfied with your purchase please return it within 14 days for refund or exchange excluding freight fee (if applicable). Items must be returned in their original condition and original packaging.
If an item is damaged or faulty, you can return it to us for an exchange or a full refund of the purchase price together with the cost of postage. Items must be returned in their original condition and in original packaging.
Please download, print and fill out this form to include with your return
If you have any queries regarding your exchange or refund please us the contact us form or by phone 1300 650 981 (Monday – Friday 0900 – 1700 AEST).
Purchases may be made by Credit Card. We accept VISA and Mastercard.
Your credit card payment will be conducted directly via the Payment Express payment facility over a Secure Socket Layer (128 bit SSL) connection.
Le tan does not store credit card information, nor have access to your credit card details.
Please note that your credit card details will not be sent in any emails from Le Tan.
Le Tan recommends that you never send your credit card details via email.
Your order may be changed on the same day as the order is placed. Please contact Customer Service by phone 1300 650981 (Monday – Friday 0900- 1700 AEST) if you need to make any changes to your purchase.
At present we do not ship internationally.
We do endeavour to open a global online store in the near future.
Please stay tuned for updates.
To track your order please phone Customer Service on 1300 650 981 (Monday – Friday 0900 – 1700 AEST). Please have your order number ready to provide to the Consultant.
Please email us at shop@letanshop.com.au or phone Customer Service on 1300 650 981 (Monday – Friday 0900 – 1700 AEST).